HSHS St. Joseph’s Hospital earns 2015 Press Ganey Guardian of Excellence Award
Chippewa Falls, WI – HSHS St. Joseph’s Hospital recently earned the 2015 Press Ganey Guardian of Excellence Award, which was given to hospital leaders on November 11 at the Press Ganey National Client Conference in Orlando, FL.
The hospital achieved this distinction by reaching the 95th percentile for patient experience in the hospital’s emergency department for one year. The award is given annually to honor the hospitals that are in the top five percent in the country in patient satisfaction.
St. Joseph’s Hospital uses the national company Press Ganey, an independent third party, to coordinate the hospital’s patient satisfaction surveys. Patient satisfaction surveys are used to capture patient feedback, rate patient experiences, improve hospital performance and improve communications with patients.
“Achieving the award again recognizes the ongoing and overall quality performance standards taking place at St. Joseph’s each and every day,” said Joan Coffman, president and CEO, St. Joseph’s Hospital. “The Emergency Department can be a stressful environment for patient care. To be honored for sustained, stellar patient satisfaction scores over an extended period of time acknowledges the professional competencies of our ED staff and the personal level of care they provide to our patients and their families often under difficult circumstances.”
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About HSHS St. Joseph’s Hospital
HSHS St. Joseph’s Hospital, an affiliate of Hospital Sisters Health System, has served the people of the Chippewa Falls area since 1885 with health care that is high tech and, more importantly, high touch. Known locally for the quality of the care it provides patients, the hospital has been recognized nationally for its outstanding patient satisfaction levels. Sponsored by the Hospital Sisters of St. Francis, headquartered in Springfield, Ill., it is an affiliate of Hospital Sisters Health System, one of the nation’s largest Catholic health care systems. To learn more about HSHS St. Joseph’s Hospital, visit www.stjoeschipfalls.com.
About Hospital Sisters Health System
Hospital Sisters Health System’s (HSHS) mission is to reveal and embody Christ’s healing love for all people through our high-quality, Franciscan health care ministry. HSHS provides state-of-the-art health care to our patients and is dedicated to serving all people, especially the most vulnerable, at each of our 14 Local Systems and physician practices in Illinois (Belleville, Breese, Decatur, Effingham, Highland, Litchfield, Springfield and Streator) and Wisconsin (Chippewa Falls, Eau Claire, Oconto Falls, Sheboygan, and two in Green Bay). HSHS is sponsored by Hospital Sisters Ministries, and Hospital Sisters of St. Francis is the founding institute. For more information about HSHS, visit www.hshs.org. For more information about Hospital Sisters of St. Francis, visit www.hospitalsisters.org.
