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Affiliated Home Health Care’s Vincent McMurtry receives award for outstanding service to homeless

Milwaukee, March 6, 2019 — Independent Care Health Plan (iCare) recognized Vincent McMurtry of Affiliated Home Health Care to receive the iCare Provider Service Excellence Award at the iCare Stakeholder Planning Advisory Committee meeting held March 6, 2019 in Milwaukee and simulcast to Madison and Green Bay. The focus of this session was Medicaid Supports for the Homeless.

About the Award

The iCare Provider Service Excellence Award recognizes iCare contracted providers who have offered superior service that exemplifies iCare’s mission: to secure the wellness of persons with complex medical and behavioral conditions, respecting their dignity and the values of caring stakeholders. Providers can be nominated by iCare employees or others; nominations are reviewed by a Provider Rewards Program committee. Winners receive a $500 cash award and a plaque to display in their place of business.

About the Award Recipient

The winner of the iCare Service Excellence award, Skilled Nurse Vincent McMurtry, was nominated by Joanna, an iCare Family Care Partnership Care Manager. Affiliated Home Health Care Inc., located on S. 70th Street in Milwaukee, provides home health care. But how does one provide home health care to a member who doesn’t have a home? McMurtry found a way.

An iCare member was homeless on and off for over a year and a half. The member was not taking his medications independently. When the member because homeless, Vince continued reaching out to the member in order to set up the member’s medications and assisted by administering the member’s medications whenever or wherever he was able to get in contact with him…often in a car.

This member went through homelessness four times during this time frame and also had several emergency room visits and hospitalizations. McMurtry continued to stay in contact with the member. Member was moved several times to various places including a senior independent living, and a rooming house.

An additional challenge beyond health and homelessness issues was the member’s literacy. Completing the paperwork needed to be eligible for a home would not have been possible without the assistance of McMurtry, the member’s Care Manager Joanna, and the member’s payee. With their help, the member secured an apartment where he currently resides.

About Independent Care Health Plan (iCare)

iCare provides managed care coverage for approximately 30,000 people throughout Wisconsin, many of whom have low incomes or are disabled. iCare has been securing the wellness of people with complex conditions for over two decades. For more information about iCare, visit, visit iCare on Facebook, Twitter, LinkedIn or YouTube or call 800-777-4376 (TTY 1-800-947-3529).


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