HSHS St. Joseph’s Hospital receives 2016 Press Ganey ‘Guardian of Excellence Award’
CHIPPEWA FALLS – On November 3, HSHS St. Joseph’s Hospital was named a 2016 Guardian of Excellence Award® winner for inpatient satisfaction by Press Ganey. St. Joseph’s Hospital’s inpatient satisfaction scores achieved 95th percentile every month between May 2015 and April 2016.
Colleagues throughout St. Joseph’s Hospital have been dedicated ensuring that all patients have good experiences. Projects to achieve improvements in patient satisfaction include working on improved communication and engaging patients in their care.
According to Joan Coffman, president and CEO of St. Joseph’s Hospital, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.
“Treating our patients as members of our own family at a time that can be stressful for them is our goal in every encounter,” said Coffman, “We are pleased that our work is being recognized nationally but ultimately we are carrying out our Sisters’ mission of treating patients and their families with respect, care, competence and joy.”
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About HSHS St. Joseph’s Hospital
HSHS St. Joseph’s Hospital is sponsored by Hospital Sisters Ministries, the Hospital Sisters of St. Francis is the Founding Institute, and it is an affiliate of Hospital Sisters Health System. Since 1885, it has served the people of the Chippewa Falls area with health care that is high tech and high touch. Known locally for the quality of the care it provides patients, the hospital has been recognized nationally for its outstanding patient satisfaction levels.
About Hospital Sisters Health System
Hospital Sisters Health System’s (HSHS) mission is to reveal and embody Christ’s healing love for all people through our high quality, Franciscan health care ministry. HSHS provides state-of-the-art health care to our patients and is dedicated to serving all people, especially the most vulnerable, at each of our 14 Local Systems and physician practices in Illinois (Belleville, Breese, Decatur, Effingham, Greenville, Highland, Litchfield, and Springfield) and Wisconsin (Chippewa Falls, Eau Claire, Oconto Falls, Sheboygan, and two in Green Bay). HSHS is sponsored by Hospital Sisters Ministries and theHospital Sisters of St. Francis is the Founding Institute.
